HolyU

Understanding Your Competition Quiz

Please sign up for the course before taking this quiz.

1. Your apology should be private, personal and ______________.
1
- productive
- encouraging
- passive
2. It’s important to apologize for your role in the conflict.
1
- True
- False
3. What are the two words people find difficult to utter during conflict:
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- I apologize
- I'm listening
- That's ok
4. An apology is a step towards _____________.
1
- Progress
- Winning
- Losing