HolyU

Conflict Resolution Part I Awareness Quiz

HolyU > Conflict Resolution Part I Awareness Quiz

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1. And the servant of the Lord must not _________________, but be gentle to all, able to teach, patient, in humility correcting those who are in opposition, if God perhaps will grant them ________________, so that they may know the truth.
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- Disobey/Hope
- Quarrel/Repentance
- Disagree/Forgiveness
2. Most conflicts derive due to someone’s ineffectiveness to ____________.
1
- Make eye contact
- Talk
- Listen
3. You must take the lead in keeping your team informed, reminded and prepared, this is known as:
1
- Being a good leader
- Notification
- Being prepared
4. The more you ______________ the policies, procedures and best practices of your organization, the more you can articulate the same to others.
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- Update
- Understand
- Highlight
5. You should stop _______________ before it starts or deal with it immediately.
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- Conflict
- Update
- Highlight
6. Do not assume your team knows information, be sure to seek:
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- Confirmation
- Advise
- Knowledge