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Conflict Resolution Series Part III Quiz
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Conflict Resolution Series Part III Quiz
Conflict Resolution Series Part III Quiz
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course
before taking this quiz.
1. What are the two words people find difficult to utter during conflict:
1
That's ok
I apologize
I'm listening
2. An apology is a step towards _____________.
1
Progress
Losing
Winning
3. Your apology should be private, personal and ______________.
1
passive
encouraging
productive
4. It’s important to apologize for your role in the conflict.
1
True
False
Conflict Resolution Part II
Conflict Resolution Part IV - Action
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Conflict Resolution Series Part III