Understanding Your Competition Quiz

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Understanding Your Competition Quiz

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  1. 1. What are the two words people find difficult to utter during conflict:

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  2. 2. Your apology should be private, personal and ______________.

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  3. 3. An apology is a step towards _____________.

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  4. 4. It’s important to apologize for your role in the conflict.

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Back to: Conflict Resolution Series Part III