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Understanding Your Competition Quiz
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Understanding Your Competition Quiz
Understanding Your Competition Quiz
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course
before taking this quiz.
1.
What are the two words people find difficult to utter during conflict:
1
I apologize
That's ok
I'm listening
2.
An apology is a step towards _____________.
1
Progress
Winning
Losing
3.
Your apology should be private, personal and ______________.
1
productive
encouraging
passive
4.
It’s important to apologize for your role in the conflict.
1
True
False
Building Trust Part II
Trust Part III
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Conflict Resolution Series Part III