HolyU

Understanding Your Competition Quiz

Please sign up for the course before taking this quiz.

1. It’s important to apologize for your role in the conflict.
1
- True
- False
2. Your apology should be private, personal and ______________.
1
- productive
- passive
- encouraging
3. What are the two words people find difficult to utter during conflict:
1
- That's ok
- I apologize
- I'm listening
4. An apology is a step towards _____________.
1
- Losing
- Winning
- Progress